Health KIOSK FAQ || Health ATM FAQ

What is a Health ATM?

A Health ATM is an innovative healthcare kiosk designed to provide basic health check-ups and medical services in a convenient and efficient manner. It is connected to multiple point-of-care (POC) devices and offers a wide range of features, such as:

Comprehensive Health Measurements
- The health ATM can measure over 40+ health parameters within just 15 minutes excluding rapid test.
Instant Reports
- Smart health reports are generated instantly and can be sent directly to users via WhatsApp or email for easy access.
Doctor Consultation
- After the health check-up, users can connect with doctors through a telemedicine platform.
- Doctors have access to all the reports and can provide e-prescriptions, which are sent to the user on WhatsApp or via email.
Rapid Testing
- The health ATM also supports rapid diagnostic tests for conditions such as urine infections, HIV, typhoid, and more.
Cloud Storage for Data
- All user reports and health data are securely stored on the cloud, allowing users to access their information anytime, anywhere.
Data Analytics Dashboard
This is dashboard we provide to customer where they can analyse the data like how many patients have visited kiosk, male/female count, test vice data, disease vice data, etc.

2. How Accurate is the Health Kiosk?

The devices integrated within the Health Kiosk are not manufactured by us directly.
Instead, we source devices that are approved by internationally recognized regulatory bodies, such as the USFDA (United States Food and Drug Administration) and CE (European Conformity).
These devices have undergone thorough testing and validation, demonstrating an accuracy rate of 90-95%.
Consequently, we can confidently state that the Health Kiosk maintains an overall accuracy rate of 90-95%, ensuring reliable and trustworthy health assessments.

3. Are Your Devices Calibrated?

Yes, our devices undergo factory calibration to ensure precision and reliability.
Additionally, they feature automatic self-calibration capabilities, allowing them to maintain accuracy over time without requiring manual adjustments.
HBA1C and Lipid profile devices have chip code in every consumable box which ensure they are calibrated batch vies.

We prioritize data security and privacy to ensure patient health records remain confidential and protected.
Patient data is securely stored on the cloud using AWS Cloud Services, a trusted third-party provider.
We store data in multiple server layers to ensure reliability and security:
- Real-Time Data Storage
- AI based results
- Used for data analytics
- telemedicine services.
- Backup Servers – Safeguards data and ensures easy recovery if needed.
- S3 Storage – Efficient long-term storage solution for medical records.
Our software & servers complained with HIPAA (Health Insurance Portability and Accountability Act) & ISO27001 complained ensuring strict adherence to healthcare data security regulations.
Along with that we have IEC62304, WASA, VAPT compliance.

4.Where is Patient Data Stored, and What About Data Security and Privacy?

Can Institution Data be Deployed on a Client Server?
Yes, data deployment on client server is possible.
Server Data security & privacy will be client responsibility.
All server expense will be handled by client.

5.What are the Manufacturing and Quality Certifications for the Machine?

The machine is divided into three key components, each requiring specific certifications to ensure compliance, quality, and safety:

I. Medical Devices Certifications

All medical devices integrated into the machine are approved by USFDA and CE, ensuring high standards of quality, accuracy, and safety in healthcare diagnostics.

II. Software Certifications

The software used in the machine adheres to strict security and performance standards, backed by the following certifications:

ISO 27001 – International standard for software security, ensuring safe system development and management.
HIPAA (Health Insurance Portability and Accountability Act) – Ensures data integrity, preventing unauthorized corruption or misuse.
IEC 62304 – Defines software lifecycle processes, testing stability in worst-case scenarios.
VAPT (Vulnerability Assessment and Penetration Testing Report) – Conducts firewall security testing.
WASA (Web Application Security Assessment) – Evaluates application security.
ABDM complied

III. Whole Machine Assembly Certifications

The entire machine undergoes stringent manufacturing and quality assessments, holding the following certifications:

ISO 13485 – A quality management standard tailored for medical device manufacturing.
IEC 60601 – Specifies safety and performance standards for medical electrical devices.
MD05 – Certification for manufacturer of health kiosk & box.
MD42– sales & distribution of medical devices.

Machine	Medical devices	Software
ISO13485	USFDA	ISO27001
CDSCO (MD05, MD42)	CE	IEC62304
IEC60601		WASA
		VAPT
		HIPAA

6.Will a doctor accept this report?

No, a doctor might not accept a health kiosk report for comprehensive health assessments. Health kiosks are designed for basic screenings and preliminary check-ups, offering insights into general health indicators.
However, they may not meet the diagnostic standards required for detailed or critical medical evaluations. It is advisable to consult a healthcare professional for a thorough assessment based on clinical-grade tests and procedures.

7.Who will provide doctors for telemedicine?

Doctors for telemedicine need to be onboarded by client, ensuring that they are qualified and meet all the necessary standards. Once the doctors are onboarded, we will handle the technical integration to seamlessly connect them to our system for efficient telemedicine services.
We also provide doctors for telemedicine, but certain MOQ will be required.

8.What about if any device malfunction? Annual maintenance?

If any device malfunctions, we will replace it. We provide a 1-year warranty, during which any malfunctioning device will be replaced, provided the issue is not due to physical damage.
Within 3 to 4 working days, we will replace the device, once we will receive the damaged device.

9.How can we monitor patients visited on our platform? Details about data analytics dashboard?

We provide client with a comprehensive dashboard that allows client to monitor patient activity on your platform. You can track all patient data, including the number of visitors to your platform. Additionally, the dashboard offers filtering options based on your preferences, such as gender (male/female), health conditions (e.g., high sugar levels or high blood pressure), and other relevant criteria. This ensures efficient and organized data analytics tailored to your specific needs.

10.How long machine can work without electricity? Power backup?

Our machines come with a UPS (Uninterruptible Power Supply), which provides a power backup lasting 4 to 5 hours.

11.How can machine work in offline mode?

Our machine is capable of functioning in offline mode. Tests can be performed without an active internet connection. Once the tests are completed, the data is securely stored, and as soon as an internet connection becomes available, all the data can be pushed to the system.
Patient can receive the print of the report. Smart report will be sent on WhatsApp or mail when internet connectivity is available.

12.Is machine portable? Can move from one place to other?

Yes, our machine is portable and designed for convenience. It comes in 4 parts, allowing you to easily assemble and disassemble it within 10 minutes. Its compact size ensures it fits in small cars, making it ideal for travel and setting up at camps or other locations with ease.

13.What licence or certificate require to operate the machine?

You don’t require any license to operate the machine as it falls under preventive health checkups, which do not necessitate regulatory permissions. However, it is always advisable to adhere to standard operating procedures and ensure that all users of the machine are adequately trained to handle it effectively and responsibly.

14.What should be the operator qualification?

Anyone can operate the machine as it falls under preventive healthcare, which does not demand specific qualifications. However, it is essential to provide proper training to the operator to ensure they are well-equipped to handle the machine efficiently and perform tests accurately.

15.How biowaste will be managed?

Bio waste disposal certification will be required which is easily available or you can tie-up with clinics/hospital who already have bio waste disposal certification.

16.How rapid test works?

This is manual process; you have to perform the test then visit kiosk
For example, if you need to conduct a urine test, you will use a test strip to perform the test.
Once you have the results on the test strip, you can visit the kiosk, select the appropriate options based on your test results, and record or process the data accordingly.

Consumables we must buy from company or outside.
You have the flexibility to purchase consumables based on your convenience. If you choose to buy consumables from us, they will be offered at a discounted price, as you are our valued customer.
You have flexibility to order small quantity.

17.Do we have any validation report against the lab for the blood tests?

Yes, we offer validation reports comparing the results of our devices with standard laboratory tests to further demonstrate their accuracy and dependability.

18.What percentage of components are made in India?

More than 75% components are made in India.

19.Why machine cost is so high? If we combine individual components cost will be half?

The cost of the machine is not just about the hardware components; it also includes the advanced software integrated into the system.
On this software we tested more than 8 million patients which shows how robust the software is.
This software ensures robust data security and privacy, supports AI-based tests for enhanced accuracy, and provides seamless performance.
Moreover, you receive a free software license for one year, which adds significant value.
Additionally, the machine undergoes extensive R&D, comes with dedicated customer support for training, maintenance, and troubleshooting.
All these factors collectively justify the overall cost.

20.Is it multilingual?

Yes, our machine is multilingual and supports multiple languages.
Additionally, we can provide extra language support based on your requirements.

21.What are the AI components in the machine?

Automated Report Generation – AI processes medical readings and generates instant health reports.
Telemedicine Integration – AI assists in virtual consultations by analyzing symptoms and recommending specialists.
A 6-lead ECG captures electrical activity from multiple angles, offering better insights into heart rhythm abnormalities
Regarding AI-driven nutrition plans, these systems analyse a person’s health data, dietary habits, and metabolic markers to generate personalized meal recommendations.

Health ATM doesn’t have LFT, KFT, CBC and other high-end test, so why we should go for this machine?
Our machine focuses on preventive healthcare with 60+ vital tests. High-end tests like LFT, KFT, and CBC need specialized machinery and controlled conditions. If rapid test kits for these tests become available in the future, we will integrate them into our system.

22.What big is the company and employee strength

Clinics on Cloud is a growing healthcare technology company based in Pune, India. It specializes in digital health kiosks and telemedicine solutions. The company has an estimated employee strength of 40-50 people, focusing on healthcare innovation, AI-driven diagnostics, and remote patient monitoring.

23.Where all machine has been supplied?

In India we have installed 3500+ health ATM’s + we are present in 7+ countries like Africa, Philippines, etc.
Our machines are installed in clinics, CSR (Godrej, HPE, TATA Power) , Insurance company (Bajaj), Hospitals (Manipal hospital, Rajiv Gandhi Hospital), Indian Navy.

24.Can it be integrated with any third-party system?

Yes, Clinics on Cloud machines can indeed be integrated with third-party systems. They have the provision for seamless integration, allowing all data to be pushed directly to your system. However, it’s essential to note that ensuring the security and privacy of data on your server is entirely your responsibility.

25.Do we have competitors? Who are those? And how we are different from them?

Clinics on Cloud has several competitors in the health kiosk and digital healthcare space. Here’s an updated list including the ones you mentioned:
Yolo Health: Provides automated kiosks for primary healthcare services, focusing on affordability and accessibility.
Swayam: Known for its self-service health kiosks, offering basic health check-ups and diagnostics.
Clouds Pitals: A digital healthcare platform integrating telemedicine and health kiosks for comprehensive care.
Medflix: A learning platform for doctors, offering medical education and resources, complementing healthcare services.

26.How Clinics on Cloud Stands Out:

Advanced Features: Clinics on Cloud kiosks are equipped with telemedicine capabilities, instant health reports, and AI-powered personalized health plans.
Diverse Deployment: Successfully installed in remote areas like Leh, Ladakh, and urban corporate offices, showcasing adaptability.
Custom Integration: Offers third-party system integration, ensuring flexibility for clients.
Focus on Accessibility: Bridges healthcare gaps in both urban and rural settings.

27.Can we create a tender is such a way that our technical specification stands out and make all our competitors out?

Yes, Clinics on Cloud can create a tender with standout technical specifications to differentiate itself from competitors.

28.Some of your competitors are selling the machine at very low price.

Some competitors offer low-cost machines, but they lack critical features like:
No after-sales support or quality certifications (e.g., CDSCO, ISO 13485).
No advanced tech, cloud servers, or data security (e.g., HIPAA, ISO 27001).
Fabricators, not manufacturers, leading to lower quality.

29.What is the market value of the test we provide?

The market value of the test we provide is around 5000/-

30.How much we can charge the patient?

The price is entirely dependent on the customer. For reference, the total cost of consumables per patient is ₹465, so the final pricing can be determined accordingly

31.Can there be any medico legal issues?

No, there will be no medico-legal issues as we operate as a preventive healthcare company. Our focus is on early detection, wellness, and proactive health management, ensuring compliance with all regulatory and ethical standards. By following best practices in patient confidentiality, informed consent, and accurate reporting, we eliminate legal concerns related to medical diagnostics.

32.Can doctor listen to patient heartbeat is real-time

Clinics on Cloud enables real-time heartbeat monitoring through digital stethoscopes. These advanced devices allow doctors to listen to heart sounds remotely with high precision. By integrating digital stethoscope technology into our cloud-based healthcare platform, we ensure seamless patient monitoring.

33.What are the parameters machine covered?

34.What are the different use cases?

Corporate Wellness – Health kiosks in offices help employees monitor their health, reducing absenteeism and improving productivity.
Sports & Fitness Centres – Athletes can track vital health parameters like BMI, heart rate, and hydration levels for optimized performance.
Educational Institutions – Schools and colleges use health kiosks to monitor student health and provide preventive care.
Insurance & Risk Assessment – Health kiosks assist insurers in underwriting policies by providing quick medical assessments.
CSR & NGOs – Organizations use kiosks to promote community health initiatives and provide free checkups.
Remote & Rural Healthcare – Health kiosks bridge the gap in areas with limited medical facilities, offering essential diagnostics

35.How much time it takes for 1 patient to complete the test?

It just takes 10 to 15 minutes to perform all the test.

36.How many patients can be tested in a day?

100 to 150 patients can be tested per day, depending on the operator’s level of training and efficiency

37.Can we customize the tests we need to perform?

Yes, you can customize the test. You can add or subtract the test according to your convenience.

38.Who will take care of machine operations?

Machine operations will be handled by trained operators who have expertise in using the health kiosk and digital diagnostic equipment. Clinics on Cloud ensures that operators receive proper training to efficiently conduct tests, maintain equipment, and assist patients. Additionally, technical support teams are available to resolve any operational issues and ensure seamless functionality.

39. who are our target audience?

Clinics on Cloud primarily targets healthcare providers, corporate wellness programs, insurance companies, educational institutions, and rural healthcare initiatives. Our solutions cater to doctors, hospitals, diagnostic centres, businesses, and communities seeking preventive healthcare and remote patient monitoring.