HEALTH KIOSK FAQ (Frequently Asked Questions)
1.What is Health ATM?
- It is a physical kiosk connected to multiple POC devices. 60+parameters are measured in 10 min.
- Provide instant smart report on WhatsApp, Mail.
- You can connect with doctor through telemedicine platform
- Doctor can see all the reports, also they can provide prescriptions
- Prescription will receive on WhatsApp, mail
- All data stored on cloud
- A Health ATM is a healthcare machine designed to provide basic health check-ups and medical services
- It also provides rapid test such as urine test, HIV, typhoid, etc.
- After test you can also connect with a doctor through telemedicine platform. Doctor can also provide E-prescription.
- All reports are saved on clouds, so you can access them later
2.How accurate Health Kiosk is?
- We do not manufacture the devices ourselves.
- Instead, we source devices that have been approved by the USFDA and CE.
- These devices have demonstrated an accuracy rate of 90-95%.
- Consequently, we can assert that our machine maintains an accuracy rate of 90-95%.
3. What Certification you have for your Health Kiosk
We can divide the machine into three parts
- Medical Devices
- Software
- Whole machine assembly
- For medical devices we have following certificate
- All the medical devices are USFDA and CE approved
- For Software we have following certification
- ISO 27001: -It is an international standard for software. Checks development and security of system.
- HIPAA (Health Insurance Portability and Accountability):- Ensure that any admin or user does not corrupt the data.
- IEC 62304: – Software lifecycle processes. Testing if software crashing at worst condition.
- VAPT (Vulnerability Assessment and Penetration Testing Report):- Firewall Testing
- WASA (Web Application Security Assessment):- Kiosk application security testing.
- For Whole machine assembly we have following certification
- ISO 13485: – It is standard for quality management systems specifically tailored for the medical devices industry.
- IEC 60601:- It specify the safety and performance of medical electrical devices.
- MD05:-Manufacturer, sales, distribution of medical devices
| Machine | Medical devices | Software |
| ISO13485 | USFDA | I27001 |
| CDSCO (MD05, MD42) | CE | IEC62304 |
| IEC60601 | WASA | |
| VAPT | ||
| HIPAA |
4.Are your devices calibrated?
- Our devices undergo factory calibration.
- They feature automatic self-calibration capabilities.
5.How many invasive test do you provide?
- We provide four invasive tests: Random Blood Sugar (RBC), Hemoglobin, HbA1c, and Lipid Profile.
6.Do you have test such as LFT, KFT, CBC, etc.?
- No, we don’t provide these tests because these tests require sophisticated equipment and proper blood sample handling.
- Higher costs and stricter regulatory requirements make it challenging for kiosk setups.
- In future if rapid kits are available then we will integrate
7.Will a doctor accept this report?
- No, a doctor might not accept a health kiosk report for comprehensive health assessments.
- While these kiosks are useful for basic screenings and initial check-ups, they may not meet the thorough diagnostic standards required for more detailed or critical medical evaluations.
8.Do we have NABL certifications?
- NABL certification is specifically for laboratories that conduct testing and calibration to ensure compliance with quality standards.
- Since COC is not a lab, they do not need NABL certification unless they run an accredited laboratory as part of their services.
- Clinics on Cloud primarily offer preventative healthcare services.
- We do not function as diagnostic labs for testing and calibration, which is the core requirement for NABL certification.
9. How are we different from labs?
- Labs perform a wide range of tests (blood, genetic, biochemical), while we offer select point-of-care tests (lipid, hemoglobin, HbA1c, random blood sugar).
- Labs require phlebotomists for sample collection, while our tests are self-administered with no need for a phlebotomist.
- Labs need specialized spaces and cool storage, while we operate with a minimal setup and use cloud technology.
- We provide spirometers, thermometers, oximeters, ECGs, and other tools not typically found in labs.
10. How many years do we store patient data?
- We securely store patient data on the cloud for a duration of five years
- ensuring compliance with data retention regulations and providing easy access to historical medical records when needed.
11. Where do we store data?
- We use third party service which is AWS cloud services for data storage
- We store data in 5 parts:
- -Real time data(-Data analytics, Telemedicine)
- -Backup servers
- -S3 Storage
- These storages are also complied by HIPAA.
12.What is price of our machine?
- Approximately the price of our machine is 3-5 lakhs.
13. Can we do third-party integration?
- Yes, third-party integration is possible with Clinics on Cloud. By integrating with third-party systems, we can enhance functionality and streamline workflows.
14.If machine breakdown what is the next process?
- If the machine breaks down, it can be due to two reasons
- -Hardware issue
- -Software issue
- Hardware issue- If the medical devices are facing some issue in functioning the devices are first checked by us and if necessary, then replaced.
- If there is an electrical issue, we check the two fuses which are in the Power switch and the spike guard.
- Software issue- If the app crashes the reason can be because of updated version. We need to clear cache and log in again and the issue will be resolved.
15. How many hours does our machine work without electricity?
- As the UPS we use is of 600 volt Amp and 370 watt the machine works for approximately 4 hours without electricity. (deepraj tu hyacch detailed answer kadhlel bagh Priyanka sobt te tak)
16. Which devices don’t work offline?
- -stethoscope
- -diet plan
- -ecg
- -spirometer
17.How biowaste is discarded?
1.Segregation
- Waste is segregated at the source into categories like infectious waste, sharps, non-infectious waste, and chemical waste. This is done to ensure proper disposal and reduce contamination risks.
2. Packaging
- Biomedical waste is placed in color-coded containers (e.g., yellow for infectious waste, red for sharps) to avoid cross-contamination and facilitate proper disposal methods.
3. Storage
- The waste is stored in a designated, secure area until it can be removed. This storage area is typically equipped with safety measures like proper ventilation and restricted access.
4. Transportation
- A licensed waste disposal service is responsible for safely transporting the biomedical waste to a disposal facility.
5. Treatment and Disposal
- Autoclaving (steam sterilization), incineration, or chemical treatment are common methods for destroying or neutralizing infectious materials.
additional updated Frequently Asked Questions added by “clinics on cloud”
What is a Health ATM?
- What is a Health ATM?
A Health ATM is an innovative healthcare kiosk designed to provide basic health check
ups and medical services in a convenient and efficient manner. It is connected to
multiple point-of-care (POC) devices and offers a wide range of features, such as:
➢ Comprehensive Health Measurements
o The health ATM can measure over 40+ health parameters within just 15
minutes excluding rapid test.
➢ Instant Reports
o Smart health reports are generated instantly and can be sent directly to
users via WhatsApp or email for easy access.
➢ Doctor Consultation
o After the health check-up, users can connect with doctors through a
telemedicine platform.
o Doctors have access to all the reports and can provide e-prescriptions,
which are sent to the user on WhatsApp or via email.
➢ Rapid Testing
o The health ATM also supports rapid diagnostic tests for conditions such
as urine infections, HIV, typhoid, and more.
➢ Cloud Storage for Data
o All user reports and health data are securely stored on the cloud, allowing
users to access their information anytime, anywhere.
➢ Data Analytics Dashboard
o This is dashboard we provide to customer where they can analyse the
data like how many patients have visited kiosk, male/female count, test
vice data, disease vice data, etc.
How Accurate is the Health Kiosk?
- How Accurate is the Health Kiosk?
➢ The devices integrated within the Health Kiosk are not manufactured by us
directly.
➢ Instead, we source devices that are approved by internationally recognized
regulatory bodies, such as the USFDA (United States Food and Drug
Administration) and CE (European Conformity).
➢ These devices have undergone thorough testing and validation, demonstrating
an accuracy rate of 90-95%.
➢ Consequently, we can confidently state that the Health Kiosk maintains an
overall accuracy rate of 90-95%, ensuring reliable and trustworthy health
assessments.
Are Your Devices Calibrated?
- Are Your Devices Calibrated?
➢ Yes, our devices undergo factory calibration to ensure precision and reliability.
➢ Additionally, they feature automatic self-calibration capabilities, allowing them
to maintain accuracy over time without requiring manual adjustments.
➢ HBA1C and Lipid profile devices have chip code in every consumable box which
ensure they are calibrated batch vies.
Where is Patient Data Stored, and What About Data Security and Privacy?
- Where is Patient Data Stored, and What About Data Security and Privacy?
➢ We prioritize data security and privacy to ensure patient health records remain
confidential and protected.
➢ Patient data is securely stored on the cloud using AWS Cloud Services, a
trusted third-party provider.
➢ We store data in multiple server layers to ensure reliability and security:
o Real-Time Data Storage
o AI based results
o Used for data analytics
o telemedicine services.
o Backup Servers – Safeguards data and ensures easy recovery if needed.
o S3 Storage – Efficient long-term storage solution for medical records.
➢ Our software & servers complained with HIPAA (Health Insurance Portability
and Accountability Act) & ISO27001 complained ensuring strict adherence to
healthcare data security regulations.
➢ Along with that we have IEC62304, WASA, VAPT compliance.
Can Institution Data be Deployed on a Client Server?
- Can Institution Data be Deployed on a Client Server?
➢ Yes, data deployment on client server is possible.
➢ Server Data security & privacy will be client responsibility.
➢ All server expense will be handled by client.
What are the Manufacturing and Quality Certifications for the Machine?
- What are the Manufacturing and Quality Certifications for the Machine?
The machine is divided into three key components, each requiring specific certifications
to ensure compliance, quality, and safety:
I. Medical Devices Certifications
All medical devices integrated into the machine are approved by USFDA and CE,
ensuring high standards of quality, accuracy, and safety in healthcare diagnostics.
II. Software Certifications
The software used in the machine adheres to strict security and performance
standards, backed by the following certifications:
➢ ISO 27001 – International standard for software security, ensuring safe system
development and management.
➢ HIPAA (Health Insurance Portability and Accountability Act) – Ensures data
integrity, preventing unauthorized corruption or misuse.
➢ IEC 62304 – Defines software lifecycle processes, testing stability in worst-case
scenarios.
➢ VAPT (Vulnerability Assessment and Penetration Testing Report) – Conducts
firewall security testing.
➢ WASA (Web Application Security Assessment) – Evaluates application
security.
➢ ABDM complied
III. Whole Machine Assembly Certifications
The entire machine undergoes stringent manufacturing and quality assessments,
holding the following certifications:
➢ ISO 13485 – A quality management standard tailored for medical device
manufacturing.
➢ IEC 60601 – Specifies safety and performance standards for medical electrical
devices.
➢ MD05 – Certification for manufacturer of health kiosk & box.
➢ MD42- sales & distribution of medical devices.
Will a doctor accept this report?
- Will a doctor accept this report?
➢ No, a doctor might not accept a health kiosk report for comprehensive
health assessments. Health kiosks are designed for basic screenings and
preliminary check-ups, offering insights into general health indicators.
➢ However, they may not meet the diagnostic standards required for detailed
or critical medical evaluations. It is advisable to consult a healthcare
professional for a thorough assessment based on clinical-grade tests and
procedures.
Who will provide doctors for telemedicine?
- Who will provide doctors for telemedicine?
➢ Doctors for telemedicine need to be onboarded by client, ensuring that they are
qualified and meet all the necessary standards. Once the doctors are onboarded,
we will handle the technical integration to seamlessly connect them to our system
for efficient telemedicine services.
➢ We also provide doctors for telemedicine, but certain MOQ will be required.
What about if any device malfunction? Annual maintenance?
- What about if any device malfunction? Annual maintenance?
➢ If any device malfunctions, we will replace it. We provide a 1-year warranty, during
which any malfunctioning device will be replaced, provided the issue is not due to
physical damage.
➢ Within 3 to 4 working days, we will replace the device, once we will receive the
damaged device.
How can we monitor patients visited on our platform? Details about data
- How can we monitor patients visited on our platform? Details about data
analytics dashboard?
➢ We provide client with a comprehensive dashboard that allows client to monitor
patient activity on your platform. You can track all patient data, including the
number of visitors to your platform. Additionally, the dashboard offers filtering
options based on your preferences, such as gender (male/female), health
conditions (e.g., high sugar levels or high blood pressure), and other relevant
criteria. This ensures efficient and organized data analytics tailored to your
specific needs.
How long machine can work without electricity? Power backup?
- How long machine can work without electricity? Power backup?
➢ Our machines come with a UPS (Uninterruptible Power Supply), which provides a
power backup lasting 4 to 5 hours.
How can machine work in offline mode?
- How can machine work in offline mode?
➢ Our machine is capable of functioning in offline mode. Tests can be performed
without an active internet connection. Once the tests are completed, the data is
securely stored, and as soon as an internet connection becomes available, all the
data can be pushed to the system.
➢ Patient can receive the print of the report. Smart report will be sent on WhatsApp
or mail when internet connectivity is available.
Is machine portable? Can move from one place to other?
- Is machine portable? Can move from one place to other?
➢ Yes, our machine is portable and designed for convenience. It comes in 4 parts,
allowing you to easily assemble and disassemble it within 10 minutes. Its
compact size ensures it fits in small cars, making it ideal for travel and setting up
at camps or other locations with ease.
What licence or certificate require to operate the machine?
- What licence or certificate require to operate the machine?
➢ You don’t require any license to operate the machine as it falls under preventive
health checkups, which do not necessitate regulatory permissions. However, it is
always advisable to adhere to standard operating procedures and ensure that all
users of the machine are adequately trained to handle it effectively and
responsibly.
What should be the operator qualification?
- What should be the operator qualification?
➢ Anyone can operate the machine as it falls under preventive healthcare, which
does not demand specific qualifications. However, it is essential to provide proper
training to the operator to ensure they are well-equipped to handle the machine
efficiently and perform tests accurately.
How biowaste will be managed?
- How biowaste will be managed?
➢ Bio waste disposal certification will be required which is easily available or you
can tie-up with clinics/hospital who already have bio waste disposal
certification.
Cost of consumable? Per patient cost?
- Cost of consumable? Per patient cost?
➢ The cost of consumables per patient is structured as follows: - For general tests (excluding HBA1C and Lipid Profile), the cost is ₹50 per patient.
.(excluding GST) - For HBA1C, the cost is ₹185 per test. (excluding GST)
- For Lipid Profile, the cost is ₹195 per test.(excluding GST)
Who will take care of training and installation?
- Who will take care of training and installation?
➢ We will take full responsibility for transportation, installation, and training.
➢ For offline services it will charge ₹15,000 + 18% GST.
➢ For online services it will be free of cost
➢ Additionally, if you require training at a later stage, we can arrange it for you as well.
How rapid test works?
- How rapid test works?
➢ This is manual process; you have to perform the test then visit kiosk
➢ For example, if you need to conduct a urine test, you will use a test strip to perform
the test.
➢ Once you have the results on the test strip, you can visit the kiosk, select the
appropriate options based on your test results, and record or process the data
accordingly.
Consumables we must buy from company or outside.
- Consumables we must buy from company or outside.
➢ You have the flexibility to purchase consumables based on your convenience. If
you choose to buy consumables from us, they will be offered at a discounted
price, as you are our valued customer.
➢ You have flexibility to order small quantity.
Infrastructure requirement to operate the machine? Indoor or outdoor?
- Infrastructure requirement to operate the machine? Indoor or outdoor?
Temperature range? Area?
- What is machine dimension and weight?
Do we have any validation report against the lab for the blood tests?
- Do we have any validation report against the lab for the blood tests?
➢ Yes, we offer validation reports comparing the results of our devices with standard
laboratory tests to further demonstrate their accuracy and dependability.
What percentage of components are made in India?
- What percentage of components are made in India?
➢ More than 75% components are made in India.
Why machine cost is so high? If we combine individual components cost will
be half?
- Why machine cost is so high? If we combine individual components cost will
be half?
➢ The cost of the machine is not just about the hardware components; it also
includes the advanced software integrated into the system.
➢ On this software we tested more than 8 million patients which shows how robust
the software is.
➢ This software ensures robust data security and privacy, supports AI-based tests
for enhanced accuracy, and provides seamless performance.
➢ Moreover, you receive a free software license for one year, which adds significant
value.
➢ Additionally, the machine undergoes extensive R&D, comes with dedicated
customer support for training, maintenance, and troubleshooting.
➢ All these factors collectively justify the overall cost.
Is it multilingual?
- Is it multilingual?
➢ Yes, our machine is multilingual and supports multiple languages.
➢ Additionally, we can provide extra language support based on your requirements.
ABHA ID provision is there?
- ABHA ID provision is there?
➢ Our system fully supports the creation of ABHA (Ayushman Bharat Health
Account) IDs with ease and efficiency. Additionally, all the related data is securely
pushed on their servers, ensuring seamless integration and compliance with
national health standards.
➢ ABHA M1, M2, M3 complained
What are the AI components in the machine?
- What are the AI components in the machine?
➢ Automated Report Generation – AI processes medical readings and generates
instant health reports.
➢ Telemedicine Integration – AI assists in virtual consultations by analyzing
symptoms and recommending specialists.
➢ A 6-lead ECG captures electrical activity from multiple angles, offering better
insights into heart rhythm abnormalities
➢ Regarding AI-driven nutrition plans, these systems analyse a person’s health data,
dietary habits, and metabolic markers to generate personalized meal
recommendations.
Health ATM doesn’t have LFT, KFT, CBC and other high-end test, so why we
should go for this machine?
- Health ATM doesn’t have LFT, KFT, CBC and other high-end test, so why we
should go for this machine?
➢ Our machine focuses on preventive healthcare with 60+ vital tests. High-end tests
like LFT, KFT, and CBC need specialized machinery and controlled conditions. If
rapid test kits for these tests become available in the future, we will integrate them
into our system.
How much time it takes to deliver the machine?
- How much time it takes to deliver the machine?
➢ 1ST TIER CITIES – 7 WORKING DAYS
➢ 2ND TIER CITIES – 10 WORKING DAYS
➢ 3RD /4TH TIER CITIES – 15 WORKING DAYS
How much manufacturing capacity we have?
- How much manufacturing capacity we have?
➢
What big is the company and employee strength
- What big is the company and employee strength
➢ Clinics on Cloud is a growing healthcare technology company based in Pune,
India. It specializes in digital health kiosks and telemedicine solutions. The
company has an estimated employee strength of 10-50 people, focusing on
healthcare innovation, AI-driven diagnostics, and remote patient monitoring.
Where all machine has been supplied?
- Where all machine has been supplied?
➢ In India we have installed 3500+ health ATM’s + we are present in 7+ countries like
Africa, Philippines, etc.
➢ Our machines are installed in clinics, CSR (Godrej, HPE, TATA Power) , Insurance
company (Bajaj), Hospitals (Manipal hospital, Rajiv Gandhi Hospital), Indian Navy.
Can it be integrated with any third-party system?
- Can it be integrated with any third-party system?
➢ Yes, Clinics on Cloud machines can indeed be integrated with third-party
systems. They have the provision for seamless integration, allowing all data to be
pushed directly to your system. However, it’s essential to note that ensuring the
security and privacy of data on your server is entirely your responsibility.
Is it listed on gem? And under what category?
- Is it listed on gem? And under what category?
➢ Clinics on Cloud is listed on the Government e-Marketplace (Gem) platform. It
falls under the category of Health ATMs and kiosks.
Do we have competitors? Who are those? And how we are different from
them
- Do we have competitors? Who are those? And how we are different from
them?
➢ Clinics on Cloud has several competitors in the health kiosk and digital healthcare
space. Here’s an updated list including the ones you mentioned:
- Yolo Health: Provides automated kiosks for primary healthcare services, focusing
on affordability and accessibility. - Swayam: Known for its self-service health kiosks, offering basic health check-ups
and diagnostics. - Clouds Pitals: A digital healthcare platform integrating telemedicine and health
kiosks for comprehensive care. - Medflix: A learning platform for doctors, offering medical education and
resources, complementing healthcare services.
➢ How Clinics on Cloud Stands Out: - Advanced Features: Clinics on Cloud kiosks are equipped with telemedicine
capabilities, instant health reports, and AI-powered personalized health plans. - Diverse Deployment: Successfully installed in remote areas like Leh, Ladakh,
and urban corporate offices, showcasing adaptability. - Custom Integration: Offers third-party system integration, ensuring flexibility for
clients. - Focus on Accessibility: Bridges healthcare gaps in both urban and rural settings.
Can we create a tender is such a way that our technical specification stands
out and make all our competitors out?
- Can we create a tender is such a way that our technical specification stands
out and make all our competitors out?
➢ Yes, Clinics on Cloud can create a tender with standout technical specifications
to differentiate itself from competitors.
Some of your competitors are selling the machine at very low price.
- Some of your competitors are selling the machine at very low price.
➢ Some competitors offer low-cost machines, but they lack critical features like:
- No after-sales support or quality certifications (e.g., CDSCO, ISO 13485).
- No advanced tech, cloud servers, or data security (e.g., HIPAA, ISO 27001).
- Fabricators, not manufacturers, leading to lower quality.
What is the market value of the test we provide?
- What is the market value of the test we provide?
➢ The market value of the test we provide is around 5000/-
How much we can charge the patient?
- How much we can charge the patient?
➢ The price is entirely dependent on the customer. For reference, the total cost of
consumables per patient is ₹465, so the final pricing can be determined
accordingly
Can there be any medico legal issues?
- Can there be any medico legal issues?
➢ No, there will be no medico-legal issues as we operate as a preventive
healthcare company. Our focus is on early detection, wellness, and proactive
health management, ensuring compliance with all regulatory and ethical
standards. By following best practices in patient confidentiality, informed
consent, and accurate reporting, we eliminate legal concerns related to medical
diagnostics.
Can doctor listen to patient heartbeat is real-time
- Can doctor listen to patient heartbeat is real-time
➢ Clinics on Cloud enables real-time heartbeat monitoring through digital
stethoscopes. These advanced devices allow doctors to listen to heart sounds
remotely with high precision. By integrating digital stethoscope technology into
our cloud-based healthcare platform, we ensure seamless patient monitoring.
- What are the parameters machine covered?
What are the different use cases?
- What are the different use cases?
➢ Corporate Wellness – Health kiosks in offices help employees monitor their
health, reducing absenteeism and improving productivity.
➢ Sports & Fitness Centres – Athletes can track vital health parameters like BMI,
heart rate, and hydration levels for optimized performance.
➢ Educational Institutions – Schools and colleges use health kiosks to monitor
student health and provide preventive care.
➢ Insurance & Risk Assessment – Health kiosks assist insurers in underwriting
policies by providing quick medical assessments.
➢ CSR & NGOs – Organizations use kiosks to promote community health initiatives
and provide free checkups.
➢ Remote & Rural Healthcare – Health kiosks bridge the gap in areas with limited
medical facilities, offering essential diagnostics
How much time it takes for 1 patient to complete the test?
- How much time it takes for 1 patient to complete the test?
➢ It just takes 10 to 15 minutes to perform all the test.
How many patients can be tested in a day?
- How many patients can be tested in a day?
➢ 100 to 150 patients can be tested per day, depending on the operator’s level of
training and efficiency
Can we customize the tests we need to perform?
- Can we customize the tests we need to perform?
➢ Yes, you can customize the test. You can add or subtract the test according to your
convenience.
Who will take care of machine operations?
- Who will take care of machine operations?
➢ Machine operations will be handled by trained operators who have expertise in
using the health kiosk and digital diagnostic equipment. Clinics on Cloud ensures
that operators receive proper training to efficiently conduct tests, maintain
equipment, and assist patients. Additionally, technical support teams are
available to resolve any operational issues and ensure seamless functionality.
- What marketing support we get from the company?
who are our target audience?
- who are our target audience?
➢ Clinics on Cloud primarily targets healthcare providers, corporate wellness
programs, insurance companies, educational institutions, and rural
healthcare initiatives. Our solutions cater to doctors, hospitals, diagnostic
centres, businesses, and communities seeking preventive healthcare and
remote patient monitoring.
