FAQ’s
1.What is Health ATM?
- It is a physical kiosk connected to multiple POC devices. 60+parameters are measured in 10 min.
- Provide instant smart report on WhatsApp, Mail.
- You can connect with doctor through telemedicine platform
- Doctor can see all the reports, also they can provide prescriptions
- Prescription will receive on WhatsApp, mail
- All data stored on cloud
- A Health ATM is a healthcare machine designed to provide basic health check-ups and medical services
- It also provides rapid test such as urine test, HIV, typhoid, etc.
- After test you can also connect with a doctor through telemedicine platform. Doctor can also provide E-prescription.
- All reports are saved on clouds, so you can access them later
2.How accurate Health Kiosk is?
- We do not manufacture the devices ourselves.
- Instead, we source devices that have been approved by the USFDA and CE.
- These devices have demonstrated an accuracy rate of 90-95%.
- Consequently, we can assert that our machine maintains an accuracy rate of 90-95%.
3. What Certification you have for your Health Kiosk
We can divide the machine into three parts
- Medical Devices
- Software
- Whole machine assembly
- For medical devices we have following certificate
- All the medical devices are USFDA and CE approved
- For Software we have following certification
- ISO 27001: -It is an international standard for software. Checks development and security of system.
- HIPAA (Health Insurance Portability and Accountability):- Ensure that any admin or user does not corrupt the data.
- IEC 62304: – Software lifecycle processes. Testing if software crashing at worst condition.
- VAPT (Vulnerability Assessment and Penetration Testing Report):- Firewall Testing
- WASA (Web Application Security Assessment):- Kiosk application security testing.
- For Whole machine assembly we have following certification
- ISO 13485: – It is standard for quality management systems specifically tailored for the medical devices industry.
- IEC 60601:- It specify the safety and performance of medical electrical devices.
- MD05:-Manufacturer, sales, distribution of medical devices
| Machine | Medical devices | Software |
| ISO13485 | USFDA | I27001 |
| CDSCO (MD05, MD42) | CE | IEC62304 |
| IEC60601 | WASA | |
| VAPT | ||
| HIPAA |
4.Are your devices calibrated?
- Our devices undergo factory calibration.
- They feature automatic self-calibration capabilities.
5.How many invasive test do you provide?
- We provide four invasive tests: Random Blood Sugar (RBC), Hemoglobin, HbA1c, and Lipid Profile.
6.Do you have test such as LFT, KFT, CBC, etc.?
- No, we don’t provide these tests because these tests require sophisticated equipment and proper blood sample handling.
- Higher costs and stricter regulatory requirements make it challenging for kiosk setups.
- In future if rapid kits are available then we will integrate
7.Will a doctor accept this report?
- No, a doctor might not accept a health kiosk report for comprehensive health assessments.
- While these kiosks are useful for basic screenings and initial check-ups, they may not meet the thorough diagnostic standards required for more detailed or critical medical evaluations.
8.Do we have NABL certifications?
- NABL certification is specifically for laboratories that conduct testing and calibration to ensure compliance with quality standards.
- Since COC is not a lab, they do not need NABL certification unless they run an accredited laboratory as part of their services.
- Clinics on Cloud primarily offer preventative healthcare services.
- We do not function as diagnostic labs for testing and calibration, which is the core requirement for NABL certification.
9. How are we different from labs?
- Labs perform a wide range of tests (blood, genetic, biochemical), while we offer select point-of-care tests (lipid, hemoglobin, HbA1c, random blood sugar).
- Labs require phlebotomists for sample collection, while our tests are self-administered with no need for a phlebotomist.
- Labs need specialized spaces and cool storage, while we operate with a minimal setup and use cloud technology.
- We provide spirometers, thermometers, oximeters, ECGs, and other tools not typically found in labs.
10. How many years do we store patient data?
- We securely store patient data on the cloud for a duration of five years
- ensuring compliance with data retention regulations and providing easy access to historical medical records when needed.
11. Where do we store data?
- We use third party service which is AWS cloud services for data storage
- We store data in 5 parts:
- -Real time data(-Data analytics, Telemedicine)
- -Backup servers
- -S3 Storage
- These storages are also complied by HIPAA.
12.What is price of our machine?
- Approximately the price of our machine is 3-5 lakhs.
13. Can we do third-party integration?
- Yes, third-party integration is possible with Clinics on Cloud. By integrating with third-party systems, we can enhance functionality and streamline workflows.
14.If machine breakdown what is the next process?
- If the machine breaks down, it can be due to two reasons
- -Hardware issue
- -Software issue
- Hardware issue- If the medical devices are facing some issue in functioning the devices are first checked by us and if necessary, then replaced.
- If there is an electrical issue, we check the two fuses which are in the Power switch and the spike guard.
- Software issue- If the app crashes the reason can be because of updated version. We need to clear cache and log in again and the issue will be resolved.
15. How many hours does our machine work without electricity?
- As the UPS we use is of 600 volt Amp and 370 watt the machine works for approximately 4 hours without electricity. (deepraj tu hyacch detailed answer kadhlel bagh Priyanka sobt te tak)
16. Which devices don’t work offline?
- -stethoscope
- -diet plan
- -ecg
- -spirometer
17.How biowaste is discarded?
1.Segregation
- Waste is segregated at the source into categories like infectious waste, sharps, non-infectious waste, and chemical waste. This is done to ensure proper disposal and reduce contamination risks.
2. Packaging
- Biomedical waste is placed in color-coded containers (e.g., yellow for infectious waste, red for sharps) to avoid cross-contamination and facilitate proper disposal methods.
3. Storage
- The waste is stored in a designated, secure area until it can be removed. This storage area is typically equipped with safety measures like proper ventilation and restricted access.
4. Transportation
- A licensed waste disposal service is responsible for safely transporting the biomedical waste to a disposal facility.
5. Treatment and Disposal
- Autoclaving (steam sterilization), incineration, or chemical treatment are common methods for destroying or neutralizing infectious materials.
